Frequently Asked Questions
Below are some of the most frequently asked questions we have received. If you would like to ask a question about an individual product, please do so in the "Questions and Answers" section on each product page. If you have a question that you do not see answered here, please feel free to contact us. Click each question below to read the answer.
It is possible that your confirmation email was blocked due to your service provider misidentifying the email as spam. Please check any bulk or spam folders you have on your email account. Additionally, you can check the status of your orders from your account page.
Most of our power tubes are matched by the Apex matching system, a proprietary, multi-step process designed to ensure that you get the highest-quality matched tubes available. We perform extensive testing and analysis on each tube that runs through our system to provide an incredibly accurate and precision-matched tube set.
Discover our process for matching tubes at ApexMatching.com.
Yes, we ship to Canada primarily via International First Class and Priority Mail (USPS). We also ship via UPS Expedited, UPS Express, and USPS Express Mail. We do not recommend UPS Standard, as the brokerage fees are quite expensive. We do, however, provide it as an option.
Absolutely! We ship internationally using USPS, UPS or DHL. When you checkout you'll see available shipping methods and costs.
We can drop ship your order directly to your customer upon request. This service is only available for US addresses. A service charge of 10% of the order total ($5.00 minimum) will apply. Please note that this fee applies to each individual drop shipment that you place.
This is a shipment that will be packed in a box normally, but then placed in a "UPS Pak" bag. The advantage of this method is that it prevents small, lightweight packages from being rated for dimensional weight at 2 lbs and charges for only the actual weight, so you will be paying less to ship the same box.
On August 30, 2018, California changed the legal requirements for the law commonly referred to as California Prop 65. It is now required that California customers be notified prior to completing checkout of any products that contain chemicals on the list published by the State of California. These warnings are now displayed to all California customers on our review order page and prior to the final submission. For more information, please visit www.P65Warnings.ca.gov.