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Frequently Asked Questions

Below you can find some of the questions which we are commonly asked by our customers. Please read through these questions, click them to view the answer and see if they can help resolve your issue. If they do not, you can contact us through email at custservice@amplifiedparts.com.
What methods of payment do you accept?

We accept Visa, Mastercard, Discover and American Express as well as PayPal.

Can you ship COD?

We currently do not accept COD orders.

I'm looking for something but I do not see it on your website. Is everything you have listed on the website?

If there is something you cannot find, please email us at info@amplifiedparts.com and we will help you. Occasionally there are items we have that we do not list on our website.

I forgot my password, how can I retrieve it?

If you forget your password, please visit the password recovery page. You will then receive an email with instructions to change your password.

I have some technical questions, do you offer technical support?

We do not offer any sort of technical assistance. Please see our tech corner for the answers to frequently asked technical questions. We also have a large selection of books that can help you to further your knowledge.

Once I submit an order how long does it take to be processed and shipped?

We process and ship our orders Monday through Friday. Generally if we receive a web order before 2:30 p.m. MST, we are able to process and ship it out that day.

I just placed an order and realized that I forgot something, is it possible to add something to an order after it has been placed?

Please be conscientious about putting together your order and consider it complete after you click on the submit button. Due to the large volume of orders we receive and our fast processing time, it is not always possible to add on to an order. If you have any questions or concerns about your order you can call us at 480.296.0890 or email us at custservice@amplifiedparts.com

I placed an order on your website but did not receive a confirmation e-mail. How can I make sure that my order went through?

It is possible that your confirmation e-mail got blocked due to your internet service provider misidentifying it as spam. Please check any bulk or spam folders that you may have on your e-mail account. If you still do not see it please send an e-mail to custservice@amplifiedparts.com

Do you match tubes like the 12AX7?

We do not match dual triodes or other preamp tubes, nor do we test for microphonics. We do match power tubes; you'll have the option to select Matched Pairs, Matched Quads, etc. for those types we match.

How do you match your power tubes?

We match power tubes based on plate current and transconductance and consider them matched if they are within 2%.

Do you offer anything faster than UPS ground?

We do offer UPS 3-Day, 2-Day, and Next Day Air. These express services can be quite expensive; and larger packages are charged based on dimensional weight. If you do choose to have your order shipped using one of these services, please make sure you include your best available contact information (you can use the special instructions section at the end of the order).

Can I have my package sent to an address other than what I use for my billing address??

Absolutely. Upon check out please enter your shipping address in the Delivery Information fields. Enter you billing information Billing Information. That's all there is to it!

Do you ship internationally?

Absolutely! To keep your shipping costs to a minimum we use the United States Postal Service for international shipments. When you checkout you'll see available shipping methods and costs.

Can you provide a lower value invoice or write "gift" so that I won't have to pay as much in customs fees or value added tax in my country?

Due to regulations we are required to include a fully valued commercial invoice on all packages leaving the United States.

If you still have not found an answer to your question, please feel free to contact us by email at custservice@amplifiedparts.com and we will do our best to help you resolve whatever issue you may be having. Thank you!
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