FAQs

If there is something you cannot find, please email us at info@amplifiedparts.com  and we will help you. Occasionally there are items we have that we do not list on our website.

If you forget your password, please go to the login page and click on the link that reads "Forgot your password?". Your password will then be e-mailed to you.

We do not offer any sort of technical assistance. Please see our tech corner on the home page for the answers to frequently asked technical questions. We also have a large selection of books that can help you to further your knowledge.

Please be conscientious about putting together your order and consider it complete after you click on the submit button. Due to the large volume of orders we receive and our fast processing time, it is not always possible to add on to an order. If you have any questions or concerns about your order you can call us at 480.296.0890 or email us at custservice@amplifiedparts.com 

It is possible that your confirmation e-mail got blocked due to your internet service provider misidentifying it as spam. Please check any bulk or spam folders that you may have on your e-mail account. If you still do not see it please send an e-mail to custservice@amplifiedparts.com

We do not match dual triodes or other such preamp tubes, nor do we test for microphonics. We can match power tubes; if requested there is a per tube fee for matching.

We match power tubes based on plate current and transconductance and consider them matched if they are within 2%. We charge an additional $1.25 per tube to match them.

We process and ship our orders Monday through Friday. Generally if we receive a web order before 2:30 p.m. MST, we are able to process and ship it out that day.

We do offer UPS 3-Day, 2-Day, and Next Day Air. These express services can be quite expensive; and larger packages are charged based on dimensional weight. If you do choose to have your order shipped using one of these services, please make sure you include your best available contact information (you can use the special instructions section at the end of the order).

We can ship COD only by UPS and to a domestic address. We cannot ship COD to a post office box. You must pay with a cashier's check or money order.

Absolutely. Upon check out please enter in the complete shipping address in the "ship to" fields. Please make sure you include all the information necessary to ensure that it will get to you at your workplace. Please be sure your billing address is correct in the “Billing Information" section on credit card orders.

Yes; we ship to Canada primarily via International First Class Mail (USPS).

We can ship internationally. To keep your shipping costs to a minimum we use the United States Postal Service for most of our international shipments. Please visit USPS postage calculator to get an idea of how much your shipping will be. If you would like your package sent internationally via UPS please indicate so in "Special Instructions" at the end of the checkout page.

Due to regulations we are required to include a fully valued commercial invoice on all packages leaving the United States.